1. Return & Refund Policy:We endeavor to provide the best quality products every single time you order with us.

    At the time of delivery: We have a “no questions asked return and refund policy” which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness, or quantity, the physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases. This store credit will be valid for 1 year from date of original purchase. We request you to check all the Products at the time of delivery. A complaint pertaining to quantity mismatches or shortage will not be entertained if the complaint is not lodged immediately on delivery.

    Once delivery is complete: Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be expired, damaged, broken, faulty, or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition. We cannot refund or take a product back which has been partially or wholly consumed.

Complaint window: We take the utmost care to store your product the right way. As we cannot control the storage conditions in your care, we request you to share any complaints with us within 7 days of receiving your delivery.

Refunds: We do not make any cash refunds. In case of prepaid orders, if any part of it remains short delivered due to some reason, the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases and will be valid for 1 year from the date of original purchase.

2) Exchange Policy:

We do not accept exchange requests for our products.

3) Cancellation Policy:
You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.

Please call us at +91 22 4079 5800 or over WhatsApp on +91 9769114837 or email us at ecommerce@chenabimpex.com for cancellation or modification of your Order.

On receipt of the cancellation notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can’t be done/accepted once the products under your order are released for the dispatch/ shipped out from our delivery location.

ALL RETURNS AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER’S WARRANTIES AND THE INVOICE TERMS AND CONDITIONS.